Magento 2 UVdesk Helpdesk: UVdesk – Magento 2 Free Helpdesk Ticket System integrates the UVdesk system with your Magento store. This module allows registered customers to Create Tickets regarding their queries from Magento 2 Store. Admin or its Assigned agents can manage all the Tickets either from Magento backend or from UVdesk Dashboard.
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Demo & Documentation : https://store.webkul.com/Magento2-Uvdesk-Helpdesk.html
Features Of Magento 2 Help Desk Extension-
- The admin can enable or disable this module from the back-end.
- This module integrates UVdesk Helpdesk System with Magento Store.
- Only registered users are allowed to create a ticket from the front-end.
- Ticket reply to the customer can be sent either from Magento back-end or UVdesk Dashboard.
- Admin can Assign Ticket to Group, Team, and Agent for delivering promt customer support.
- Admin can create Workflow to automate the repetitive task.
- The Filter option can be used to search any specific ticket using various properties.
- A detailed information about the ticket is displayed using different labels and statuses.
- The admin and its assigned agents has an option to attach any supported file in its reply message.
- All the tickets can be managed either from Magento back-end or UVdesk Dashboard.
- A customer can add collaborators in a ticket thread by entering their email addresses.