UVdesk Helpdesk for Magento 2

Magento 2 Advanced Helpdesk Plugin

Magento 2 UVdesk Helpdesk: UVdesk – Magento 2 Free Helpdesk Ticket System integrates the UVdesk system with your Magento store. This module allows registered customers to Create Tickets regarding their queries from Magento 2 Store. Admin or its Assigned agents can manage all the Tickets either from Magento backend or from UVdesk Dashboard.


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Demo & Documentation : https://store.webkul.com/Magento2-Uvdesk-Helpdesk.html

  Features Of Magento 2 Help Desk Extension-

  • The admin can enable or disable this module from the back-end.
  • This module integrates UVdesk Helpdesk System with Magento Store.
  • Only registered users are allowed to create a ticket from the front-end.
  • Ticket reply to the customer can be sent either from Magento back-end or UVdesk Dashboard.
  • Admin can Assign Ticket to GroupTeam, and Agent for delivering promt customer support.
  • Admin can create Workflow to automate the repetitive task.
  • The Filter option can be used to search any specific ticket using various properties.
  • A detailed information about the ticket is displayed using different labels and statuses.
  • The admin and its assigned agents has an option to attach any supported file in its reply message.
  • All the tickets can be managed either from Magento back-end or UVdesk Dashboard.
  • A customer can add collaborators in a ticket thread by entering their email addresses.